Office for Assessment and Institutional Effectiveness
NCCC is committed to continuous improvement. This is why we maintain a robust culture of assessment. Whether we are thinking about course learning, cocurricular activities, student services, or any other aspect of our college, we are constantly collecting and using data as part of our effort to make things better. For a detailed explanation of our assessment processes, please see the Institutional Assessment Plan.
NCCC’s assessment efforts are coordinated by the Office for Assessment and Institutional Effectiveness, located in Stoltz Hall on the Chanute campus. This office serves as a clearinghouse for course assessments, student surveys, and more. The Assessment Office is managed by the Dean for Assessment and Institutional Effectiveness:
Mr. Steve Dowell
Dean for Assessment and Institutional Effectiveness
An important part of good assessment practice is sharing relevant data with stakeholders. Selected information is provided below, and further resources are located on these related pages: Academic Program Review and General Education Assessment.
The Institutional Effectiveness Dashboard (IED)
The Institutional Effectiveness Dashboard is an annual project of NCCC’s Executive Committee. It captures data related to the college’s mission and purposes. The IED uses a metadata approach to evaluate the college’s effectiveness in achieving its four purposes. Over two hundred pieces of data are collected for the project, and each is evaluated and scored using established criteria. The resulting calculations help inform strategic planning.
Course Survey Results
NCCC students have an opportunity to share their feedback at the end of every course. Among other things, we ask them to rate the course and the instructor. In the fall of 2020, we received over 2600 survey responses. These were their average ratings:
National Community College Benchmark Project (NCCBP)
NCCC participates in the National Community College Benchmark Project, which gathers data from more than 175 institutions. This information is then compared and ranked, allowing participants to see how their own institution measures up to peer colleges. Below are NCCC rankings from the NCCBP Report released in 2020:
Student Satisfaction Survey
At least every other year, NCCC students respond to a satisfaction survey that has been developed by a leading company in higher education enrollment management, Ruffalo Noel Levitz. Students respond to the survey’s items in two ways. First, students rate the importance of the item. Then they rate their satisfaction with that item at NCCC. All ratings are based on a 7-point scale, with seven being “very important” or “very satisfied.” Gaps between the importance and satisfaction ratings can help identify areas that may need attention. Ruffalo Noel Levitz also provides comparison data to help interpret and contextualize the results.
The Scale Report below sums up the results of the 2021 Student Satisfaction survey at NCCC. This report clusters the survey’s forty items into eight major categories. The table shows the overall importance ratings, satisfaction ratings, and gaps. Data from a peer group of Midwestern colleges is provided for comparison.