Course Syllabus
COURSE
IDENTIFICATION
Course
Prefix/Number: ALHT 220
Course
Title: Management
& Supervision
Division: Outreach and
Workforce Development
Program: Health
Information Technology
Credit
Hours 3
Initiation/Revised
Date: Fall 2007
CLASSIFICATION OF INSTRUCTION
Vocational
COURSE DESCRIPTION
This course with
laboratory components
integrates basic health information science with fundamental management theory
to develop management skills applicable to the health information
environment. The course covers the
functions of planning, organizing, staffing, influencing and controlling as
related to the health information management profession and work setting will
be studied through readings, case studies, management assignments, and problem
solving applications. The course will
assist the student in becoming more sensitive to human behavior, anticipate
problems before they occur, and resolve problems if they have already
occurred.
PREREQUISITES AND/OR COREQUISITES
ALHT 110 health
Information Technology, ALHT 120 Health Information Technology Lab, Instruction
consent
TEXT- required
The Effective
Health Care Supervisor, 6th edition, by Charles R. McConnell,
Jones and
Bartlett
Publishing Inc. 2007
Health Information Management
Technology: An Applied Approach, edited by Merida L. Johns,
PhD, RHIA, Second Edition, AHIMA, 2007
AHIMA Web site:
http://www.ahima.org
OTHER REFERENCES – not required
Effective Human Relations, 9th edition,
by Reece/Brandt. Houghton Mifflin Co.,
Boston, Mass.
2005.
COURSE OUTCOMES/COMPETENCIES (as
Required)
1. Define and explain the purpose of the
management functions of planning, organizing, staffing,
influencing, and controlling, and relate
them to the Health Information Management setting.
2. Develop policies, procedures, job
descriptions and organization records for a Health
Information Management department.
3. Assess, measure and justify the physical,
fiscal and human resources needed for a department
and prepare budgets and proposals.
4. Design tools for managing and evaluating
staff.
5. Demonstrate ability to interview, select,
train, schedule, evaluate, counsel, discipline, and
terminate employees.
6. Demonstrate ability to plan, develop,
conduct, and participate in department, hospital, and
medical staff committees.
AHIMA DOMAINS
Domain
3: health Services Organization and
Delivery
Subdomain B.
healthcare Compliance, Confidentiality, Ethical, Legal, and Privacy
Issues
5. Demonstrate and promote legal and
ethical standards of practice
7. Collaborate with staff to prepare
the organization for accreditation, licensing and/or
certification surveys
8. Implement health record
documentation guidelines and provide education to staff
Domain
4: Information Technology and Systems
Subdomain A. Information and Communication
Technologies
2. Use common software applications
(e.g., spreadsheets; databases; presentation; email)
in the execution of work
processes
4.
Apply policies and procedures for the use of networks, including
intranet and internet
applications to facilitate the
electronic health record (EHR), personal health record
(PHR), public health, and
other administrative applications
Domain
5: Organizational Resources
Subdomain A: Human Resources
1. Apply the
fundamentals of team leadership
2. Develop and/or
contribute to:
a. Strategic plans, goals and objectives for
areas of responsibility/responsibilities
b. Job descriptions
3. Develop and/or
conduct Performance Appraisals
4. Participate in
intra-departmental and inter-departmental teams/committees
5. Develop and
implement staff orientation and training programs
6. Provide
consultation, education, and training to users of health information:
a.
Internal
users
7. Assess, monitor,
and report:
a.
Quality
standards
b.
Productivity
standards
8. Perform staffing
analysis to determine adequate coverage
9. Prioritize job
functions and activities
10. Use quality
improvement tools and techniques to assess, report and improve processes
11. Promote positive
customer relations
12. Apply the
principles of ergonomics in work process design
13. Comply with
local, state and federal regulations regarding labor relations
Subdomain B: Financial and Physical
Resources
1. Determine and
monitor resources to meet workload needs including staff, equipment and
supplies.
2. Make
recommendations for items to include in budgets.
3. Monitor revenue
cycle processes
4. Recommend
cost-saving and efficient means of achieving work processes and goals.
COURSE OUTLINE
I. The Setting
a.
An Evolving Role in a Changing Environment
b. Health
Care: How Different From “Industry?”
c.
The Nature of Supervision: Health Care and Everywhere
d.
Management and Its Basic Functions
II. The
Supervisor and Self
a.
Delegation
and Empowerment: Forming Some Good Habits
b.
Time
Management: Expanding the Day Without
Stretching the Clock
c.
Self
Management and Personal Supervisory Effectiveness
III. The
Supervisor and the Employee
a.
Interviewing: Start Strong to Recruit Successfully
b.
The
One-to-One Relationship
c.
Leadership:
Style and Substance
d.
Motivation:
Intangible Forces and Slippery Rules
e.
Performance
Appraisal: Cornerstone of Employee
Development
f.
Criticism
and Discipline: Guts, Tact, and Justice
g.
The
Problem Employee and Employee Problems
h.
The
Supervisor and the Human Resource Department
IV. The
supervisor and the Task
a.
Ethics
and Ethical Standards
b. Decisions,
Decisions
c.
Management
of Change: Resistance is Where You Find It
d. Communication:
Not By Spoken Words Alone
e.
How
to Arrange and Conduct Effective Meetings
f.
Budgeting:
Annual Task and year-Long Implications
g. Quality and
Productivity: sides of the Same Coin
h. Teams, Team
Building, and Teamwork
i.
Methods
Improvement: Making Work – and Life – Easier
j.
Reengineering
and Reduction in Force
k. Continuing
Education: You Employee and You
l.
The
Supervisor and the Law
m. Organizational
Communication: Looking Up, Down, and Laterally
n. Unions: Avoiding Them When Possible and
Living With Them
SCHEDULE
This
class meets online for weekly learning units.
The class materials for each unit will be available for a minimum of
eight days, starting _________________________ and ending
_______________________.
|
Week |
Topic/Exam |
Readings/Activities |
|
1 |
Introductions/Orientation An Evolving
Role in a Changing Environment; Health Care:
How Different From “Industry?” |
Syllabus Chapter
1 & 2/ assignments / Test |
|
2 |
The Nature of Supervision: Health Care & Everywhere; Management and Its Basic Functions |
Chapter
3 & 4 / assignments / Test |
|
3 |
Delegation & Empowerment: Forming Some Good Habits |
Chapter
5 / assignments / Test |
|
4 |
Time
Management; Self-Management and Personal Supervisory Effectiveness |
Chapter
6 & 7/ assignments/ Test |
|
5 |
Interviewing:
Start Strong to Recruit Successfully; Human
Resource Department |
Chapter
8 & 15 / assignments / Test |
|
6 |
The One-to-One
Relationship; Communication:
Not By Spoken Words Alone |
Chapter
9 & 19 / assignments / Test |
|
7 |
Leadership:
Style and Substance; Motivation:
Intangible Forces and Slippery Rules |
Chapter
10 & 11 / assignments / Test |
|
8 |
Performance
Appraisal: Cornerstone of Employee Development |
Chapter
12 / assignments / Test |
|
9 |
Criticism and
Discipline: Guts, Tact, and Justice; The Problem
Employee and Employee Problems |
Chapter
13 & 14 / assignments / Test |
|
10 |
Ethics and
Ethical Standards; Decisions, Decisions |
Chapter
16 & 17 / assignments / Test |
|
11 |
Management of
Change: Resistance is Where You Find It; How to Arrange
and Conduct Effective Meetings |
Chapter
18 & 20 / assignments / Test |
|
12 |
Budgeting:
Annual Task and year-Long Implications |
Chapter
21 / assignments / Test |
|
13 |
Quality and
Productivity: sides of the Same Coin; Teams, Team
Building, and Teamwork |
Chapter
22 & 23 / assignment / Test |
|
14 |
Methods
Improvement: Making Work – and Life – Easier; Reengineering
and Reduction in Force |
Chapter
24 & 25 / assignment / Test |
|
15 |
Continuing
Education: You Employee and You; The Supervisor
and the Law |
Chapter
26 & 27 / assignment / Test |
|
16 |
Organizational
Communication: Looking Up, Down, and Laterally; Unions: Avoiding Them When Possible and
Living With Them |
Chapter
29 & 30 / assignment / Test |
|
17 |
Living with
HIPAA; Final |
Chapter
28 / assignment / Test / Final |
A
cumulative point system is used. Your
class assignments will include reading, review questions, written reports, case
studies, Website research, projects, practice exercises, discussion questions,
chapter quizzes and examinations. The
chapter examinations will be a part of each learning unit and are completed
after the unit assignments, and prior to starting the next unit. Possible points for written reports, case
studies, projects, and exams will vary and tracking of your total points for
each assignment or exam will be available on the course Website. Class assignments will be evaluated for
accuracy, content, form, knowledge of subject matter, application of knowledge
and ability to communicate effectively.
Class
participation is an essential element to your success in this course. You are expected to complete practice
exercises and respond to the discussion questions with at least one posting (5
points).
Complete
assignments by the due date. Late
assignments will be docked 10% and only accepted 1 day past due date. Make-ups for exams or assignments are only
permitted under special circumstances and with prior approval by the instructor. Borderline grades will be viewed in terms of
timely completion of assignments and class participation.
Total
points accumulated during the semester will be calculated into a percent and
graded on the scale below.
Letter
grades will be given using the following scale:
A = 90-100%
B = 80-89%
C = 70-79%
D = 60-69%
F = 59% and below
Absences that occur due to students participating in official
college activities are excused except in those cases where outside bodies, such
as the State Board of Nursing, have requirements for minimum class minutes for
each student. Students who are excused will be given reasonable opportunity to
make up any missed work or receive substitute assignments from the instructor
and should not be penalized for the absence.
Proper procedure should be followed in notifying faculty in advance of
the student’s planned participation in the event. Ultimately it is the student’s responsibility
to notify the instructor in advance of the planned absence.
Unless students are participating in a school activity or are excused by the instructor,
they are expected to attend class. If a
student’s absences exceed one-hundred (100) minutes per credit hour for the
course or, in the case of on-line or other non-traditional courses, the student
is inactive for one-eighth of the total course duration, the instructor has the
right, but is not required, to withdraw a student from the course. Once the student has been dropped for excessive
absences, the registrar’s office will send a letter to the student, stating
that he or she has been dropped. A
student may petition the chief academic officer for reinstatement by submitting
a letter stating valid reasons for the absences within one week of the
registrar’s notification. If the student
is reinstated into the class, the instructor and the registrar will be
notified.
It is the responsibility of the student to properly drop the
course. Students, who are still enrolled
in this class after the final drop date, but fail to participate in class, are
at risk for a failing grade. Your grade
will be based on the total points accumulated through the last date of
participation.
Student
gain will be determined by student improvement in each of the areas of student
competencies.
ACADEMIC
INTEGRITY
NCCC
expects every student to demonstrate ethical behavior with regard to academic
pursuits. Academic integrity in
coursework is a specific requirement.
Definitions, examples, and possible consequences for violations of
Academic Integrity, as well as the appeals process, can be found in the College
Catalog, Student Handbook, and/or Code of Student Conduct and Discipline.
This
online class allows you to work independently or with other students in the
class. For your own benefit, you need to
complete all assignments on your own unless otherwise indicated. Do not use the work of others and submit it
as your own. You may refer to the textbook
and resources when taking tests online, however the tests are timed and you may
lose points if you exceed the time limit.
The true test of what you learn in this class will be demonstrated when
you take the AHIMA certification exam to become a Registered Health Information
Technician. The expectation for this
class is for you to be professional and ethical – do your own work.
CELL
PHONE POLICY
Student
cell phones and pagers must be turned off during class times. Faculty may
approve an exception for special circumstances.
DISCLAIMER:
This
syllabus is a broad outline of subject matter intended to be covered. It does not mean that everything herein will
be covered, nor does it limit the content of the class to the material
described. Information and statements in
this document are subject to change at the discretion of NCCC. Because Introduction to Health Information is
basic to understanding many of the other courses in the Health Information
Technology program, a grade of C or better is required to continue the program.
NOTE: If you are a student with a disability
who may need accommodation(s) under the Americans with Disabilities Act (ADA),
please notify the Director of Advising
and Counseling, Chanute Campus, Student Union, 620-431-2820 ext 280
or the Dean, Ottawa Campus,
785-242-2607 ext 312, as soon as possible.
You will need to bring your documentation for review in order to
determine reasonable accommodations, and then we can assist you in arranging
any necessary accommodations.
Note: Information and statements in this document
are subject to change at the discretion of NCCC. Changes will be published in writing and made
available to students.