Course Syllabus
Course
Title: Quality
Improvement
Division: Outreach
& Work Force Development
Program: Health
Information Technology
Credit
Hours: 3
Initiation/Revised
Date: Fall
2007
This course with laboratory components provides a study of the history and development of quality improvement efforts in health care; quality assessment techniques, critical pathways, medical staff organization, credentialing, and peer review, utilization review, and risk management; roles and responsibilities of individuals involved in quality improvement; software tools for quality improvement, databases, and spreadsheets.
ALHT
110 Health Information Technology, ALHT 120 Health Information Technology Lab,
Instructor consent.
Quality
and Performance Improvement in Healthcare, Elliott, Chris; Shaw, Patricia; Isaacson,
Polly; Murphy, Elizabeth, AHIMA, 2007.
Health
Information Management Technology: An Applied Approach, edited by Merida L. Johns,
PhD, RHIA, Second Edition, AHIMA, 2007
AHIMA Web
site: http://www.ahima.org
COURSE
OUTCOMES/COMPETENCIES (as Required)
At the end of the course, a student should be able to do the following:
1.
Understand and follow organization policies and procedures for quality
improvement/performance improvement
2.
Abstract information from patient records retrospectively to develop provider
profiles contributing to the credentialing process.
3.
Implement and monitor accreditation/licensing standards and evaluate
survey results.
4.
Develop data collection tools and conduct surveys for users of data,
health care providers, administrators and researchers, etc.
5.
Compile and interpret data for quality assessment studies.
6.
Design appropriate graphic presentation for data using pie, run, flow
charting and/or bar graphs.
7.
Understand the processes of case management, utilization management,
risk management and infection control and their impact on the delivery of
quality patient care.
AHIMA DOMAINS
Domain 1: Health Data Management
Subdomain A. Health Data Structure, Content
and Standards
5. Verify
timeliness, completeness, accuracy, and appropriateness of data and data
sources (e.g., patient care;
management; billing reports and/or databases)
Subdomain B.
healthcare Information Requirements and Standards
2. Perform analysis of health records to
evaluate compliance with regulations and
standards:
a.
Quantitative analysis
3. Apply policies
and procedures to assure organizational compliance with regulations
and standards.
Domain 2: Health Statistics, Biomedical Research and
Quality Management
Subdomain A: Healthcare Statistics and
Research
1. Abstract records for department
indices/databases/registries.
2. Collect, organize, and present data for:
a. Administration purposes
b. Financial purposes
c. Performance improvement programs
d. Quality management
Subdomain B. Quality Assessment and
Performance Improvement
1.
Participate in
facility-wide quality management program.
2.
Present data in
verbal and written forms
Domain 4: Information
Technology and Systems
Subdomain A. Information and Communication Technologies
3.
Use common software applications (e.g.,
spreadsheets; databases; presentation; email) in the execution of work
processes
Subdomain B. Data, Storage and Retrieval
5. Query and generate reports using appropriate software
6. Design and generate reports using appropriate software
Subdomain C. Data Security
3. Use and
summarize data compiled from audit trail
Domain 5: Organizational
Resources
Subdomain A. Human Resources
9. Use quality improvement tools and techniques to
assess, report and improve processes
SCHEDULE
This class meets online for
weekly learning units. The class
materials for each unit will be available for a minimum of eight days, starting
______________ and ending _______________.
|
Week |
Topic/Exam |
Readings/Activities |
|
1 |
Introductions
& Defining Performance Improvement Model |
Chapter 1 assignment / Test |
|
2 |
Identifying
Improvement Opportunities |
Chapter 2 assignment / Test |
|
3 |
Using
Teamwork in Performance Improvement |
Chapter 3 assignment / Test |
|
4 |
Aggregating
& Analyzing Performance Improvement Data |
Chapter 4 assignment / Test |
|
5 |
Communicating Performance
Improvement Activities & Recommendations |
Chapter 5 assignment / Test |
|
6 |
Measuring Customer
Satisfaction |
Chapter 6 assignment / Test
|
|
7 |
Refining the Continuum of
Care |
Chapter 7 assignment / Test |
|
8 |
Preventing and Controlling
Infectious Disease |
Chapter 8 assignment / Test |
|
9 |
Decreasing Risk Exposure |
Chapter 9 assignment / Test |
|
10 |
Improving the Provision of
Care, Treatment, & Services |
Chapter 10 assignment /
Test |
|
11 |
Building a Safe Medication
Management System |
Chapter 11 assignment /
Test |
|
12 |
Improving Care Environment
and Life Safety |
Chapter 12 assignment /
Test |
|
13 |
Developing Staff and Human
Resources |
Chapter 13 assignment/ Test |
|
14 |
Medical Staff &
Organizing for Performance Improvement |
Chapter 14/ assignment/
Lecture Notes/ Test |
|
15 |
Navigating the
Accreditation, Certification, or Licensure Process |
Chapter 15 assignment/ Test |
|
16 |
Final |
Final |
A cumulative point system is
used. Your class assignments will
include reading, review questions, written reports, case studies, Website
research, projects, practice exercises, discussion questions, chapter quizzes
and examinations. The chapter
examinations will be a part of each learning unit and are completed after the
unit assignments, and prior to starting the next unit. Possible points for written reports, case
studies, projects, and exams will vary and tracking of your total points for
each assignment or exam will be available on the course Website. Class assignments will be evaluated for
accuracy, content, form, knowledge of subject matter, application of knowledge
and ability to communicate effectively.
Class participation is an
essential element to your success in this course. Participation in an online course means you
stay on schedule, turn assignments in on time, post discussion boards responses
timely, and share comments to your classmates’ discussion postings. You are expected to respond to discussion
board questions with at least one posting of your original thoughts and
ideas. It is expected that there will b
differences of opinions on certain discussion board topics. Please be respectful of the different
opinions you read and respond to. As the
discussion is monitored, inappropriate and rude postings will be deleted and no
points will be given to the offender.
Complete assignments by the
due date. Late assignments will be
docked 10% and only accepted 1 day past due date. Make-ups for exams or assignments are only
permitted under special circumstances and with prior approval by the
instructor. Borderline grades will be
viewed in terms of timely completion of assignments and class participation.
Total points accumulated
during the semester will be calculated into a percent and graded on the scale
below.
A =
90-100%
B = 80-89%
C = 70-79%
D = 60-69%
F = 59% and below
Absences that occur due to students participating in official
college activities are excused. Students who are excused will be given
reasonable opportunity to make up any missed work or receive substitute
assignments from the instructor.
Ultimately it is the student’s responsibility to notify the instructor
in advance of the planned absence.
Unless students are excused by the instructor, they are expected
to attend class. Students who are absent for two consecutive weeks (prior to
the final drop date) and fail to contact the instructor may be dropped from
this class. If a student is inactive for
one-eighth of the total course duration, the instructor has the right, but is
not required, to withdraw a student from the course. Once the student has been dropped for
excessive absences, the registrar’s office will send a letter to the student,
stating that he or she has been dropped.
A student may petition the chief academic officer for reinstatement by
submitting a letter stating valid reasons for the absences within one week of
the registrar’s notification. If the
student is reinstated into the class, the instructor and the registrar will be
notified.
It is the responsibility of the student to properly drop the
course. Students, who are still enrolled
in this class after the final drop date, but fail to participate in class, are
at risk for a failing grade. Your grade
will be based on the total points accumulated through the last date of
participation.
Student gain will be
determined by student improvement in each of the areas of student
competencies.
ACADEMIC INTEGRITY
NCCC expects every student to
demonstrate ethical behavior with regard to academic pursuits. Academic integrity in coursework is a
specific requirement. Definitions,
examples, and possible consequences for violations of Academic Integrity, as
well as the appeals process, can be found in the College Catalog, Student
Handbook, and/or Code of Student Conduct and Discipline.
This online class allows you
to work independently or with other students in the class. For your own benefit, you need to complete
all assignments on your own unless otherwise indicated. Do not use the work of others and submit it
as your own. You may refer to the
textbook and resources when taking tests online, however the tests are timed
and you may lose points if you exceed the time limit. The true test of what you learn in this class
will be demonstrated when you take the AHIMA certification exam to become a
Registered Health Information Technician.
The expectation for this class is for you to be professional and ethical
– do your own work.
CELL PHONE POLICY:
Student cell phones and pagers
must be turned off during class times. Faculty may approve an exception for
special circumstances.
DISCLAIMER
This syllabus is a broad
outline of subject matter intended to be covered. It does not mean that everything herein will
be covered, nor does it limit the content of the class to the material
described. Information and statements in
this document are subject to change at the discretion of NCCC. Because Introduction to Health Information is
basic to understanding many of the other courses in the Health Information
Technology program, a grade of C or better is required to continue the program
NOTE: If
you are a student with a disability who may need accommodation(s) under the
Americans with Disabilities Act (ADA), please notify the Director of Advising and Counseling, Chanute Campus, Student
Union 620-431-2820 ext 280 or the Dean,
Ottawa Campus, 785-242-2607 ext 312, as soon as possible. You will need to bring your documentation for
review in order to determine reasonable accommodations, and then we can assist
you in arranging any necessary accommodations.
Note:
Information and statements in this document are subject to change at the
discretion of NCCC. Changes will be
published in writing and made available to students.